Know who quoted
Offers can show the business name. Approval is a trading requirement, not a guarantee of every item or service.
Marketplace safety
More context. Fewer blind spots.
MOTI keeps business identity, offers, payments and order updates connected before and after acceptance.
Explore MOTI appsOrder record
Important steps stay visible.
Approved business profile
Offer accepted
Payment recorded
Dispatch updated
Practical controls
Clarity at every important step.
Accept exact terms
Price, availability and fulfilment terms stay attached to the offer.
Follow the record
Payment and dispatch updates remain connected to the order.
Review real orders
Eligible customers can leave feedback after a completed order.
When something goes wrong
The order record gives support a place to start.
Open the order and use Report an issue when available for a wrong item, damage, non-delivery, or a return request. For service or payment questions, open a Help Centre case in your app.
- Include the order reference, what happened, and relevant photos or payment references.
- Follow the case status and any requested evidence in the app.
- Use the review or appeal action when it is offered. Reporting an issue does not guarantee a refund.
What participants can see.
Business details
A business name can appear on an offer. Relevant request and fulfilment details are shared for the work; this is not a promise of anonymity.
Delivery contact
Assigned riders see the business phone after accepting and the customer phone after pickup begins. Exact locations support the relevant pickup and delivery.
Questions and evidence
MOTI assistant chat helps with requests; it is not direct chat with a business or rider. Use Help Centre for a support case and share only the evidence needed.