Data MOTI handles
Account and vehicle details, requests, messages, uploaded media, offers, orders, payment references, feedback, device data and support history.
Why we use it
To run accounts, route requests, support offers and orders, process payments, send updates, prevent abuse and resolve support issues.
Marketplace sharing
Relevant request details are shown to approved businesses. Order, payment, and delivery data is shared with the selected business, rider, and service providers only as needed to run the marketplace.
AI assistance
AI may help clarify a request, interpret uploaded media or organise details. Core actions remain available without AI assistance.
Deletion and retention
Accepted in-app deletion removes access while account closure is processed. Completed closure removes selected profile fields; it does not erase every historical record. Some transaction or safety records may remain when needed for operations or legal obligations.
Records are kept only as long as needed for operations, safety, dispute handling, fraud prevention, or legal obligations.
Your choices
You can update account details, manage permissions, or request deletion in the app or by email. See Request account deletion for both routes, including when you cannot sign in.