Help centre
Answers, without the runaround.
Quick guidance for requests, offers, business onboarding and account controls, with direct ways to reach MOTI.
Account deletionCommon questions
Start here.
Short answers for the most common MOTI journeys.
How does Moti Membership work?
One personal Moti membership covers Moti AI, Moti Shop and Moti Rider when you use the same account. Monthly and yearly intervals have the same membership benefits. Purchase availability and local prices are shown in the app. Parts, services, delivery and other order charges are separate; business and rider approval is still required.
How do I restore or manage my membership?
Open Account, then Moti Membership. Restore purchases using the Moti account that made the purchase, or check again if confirmation is delayed. Manage cancellation or interval changes with the original billing store. An expired membership does not prevent completing an existing order or delivery, getting support, or withdrawing eligible earned funds.
What can I request on MOTI?
Start with spare parts and automotive services. Vehicle details, photos or a voice note can help businesses quote clearly.
How do offers work?
Approved businesses can respond with a price, availability and fulfilment terms. You compare before accepting.
Do I need AI to use MOTI?
No. AI can help shape a request, but comparing offers, paying and following an order remain available through the app.
How does a business join?
Create a profile in Moti Shop. The profile must be approved before the business can quote.
How do I get support?
Open Help in your MOTI app for account-specific guidance. You can also call +254 707 240 021 or email moti@owo.tech.
How do I delete my account?
Use account settings in your app, or email a request if you cannot sign in. The Account deletion page explains both routes. Ownership must be verified before a request is processed.
Customers
Wrong part, damage, or a missing delivery?
Open the order and use Report an issue when available. Choose the relevant issue and add a clear reason and useful photos. Follow the status and next steps in the order. If that action is unavailable, open a Help Centre case with the order reference. A report does not guarantee a refund.
What if a service is incomplete or the scope changes?
Keep the accepted offer and describe what differs. Open a Help Centre case in the app with the order reference and supporting details before agreeing to additional work. An inspection estimate is not confirmation of the final repair scope.
Payment or cancellation problem?
Check the order’s current payment status before retrying. Use the cancellation action shown for the current order stage, or open Help Centre if it is unavailable. Include the order reference and payment reference, never your payment PIN.
Businesses
Why am I not receiving requests?
Check business approval, relevant product-listing approval, location, membership, and online status in Moti Shop. Matching also depends on demand and capacity; going online does not promise a request.
Where do I ask about documents, charges, or payouts?
Use Help Centre in Moti Shop. Include the relevant business, order, or payout reference and explain the issue. Keep identity documents in the app’s designated verification flow; do not send them as an initial support attachment.
Riders
I cannot complete a pickup or drop-off.
Use the call action when it is available for the current delivery stage. If you cannot reach the participant or a call is unsuitable, open a Help Centre case in Moti Rider with the delivery reference. Stop in a safe place before using your phone.
How do I query earnings or a payout?
Check the delivery and wallet records first, then open a Help Centre case with the relevant reference. Pending earnings, available funds, and a requested payout are separate states.
Costs and coverage
Parts, services, delivery, and applicable platform charges are separate from app access. Review the itemised order total before paying.
Availability depends on your area, the request, and approved providers. Contact MOTI to check access in your area before making plans.
Ask MOTI about your area or charges