Request account deletion

Email moti@owo.tech with the subject “MOTI account deletion request”. Include the email address or phone number linked to your account. A reason for leaving is optional.

This opens your email app; review and send the message there. If it does not open, use the address above in your email service. Opening this link does not send a request or confirm receipt.

The MOTI team will verify account ownership before processing your request. If you cannot access the original sign-in email or phone, explain that in your message. Do not send passwords, payment PINs, card details, or identity documents in the initial email.

Moti AI, Moti Shop, and Moti Rider use a shared account identity. Deleting that account affects its access across the apps. It is not a request to erase an entire business or other people’s records.

1. Open MOTI and sign in.
2. Go to account settings.
3. Choose Delete account.
4. Review the consequences and confirm if you want to proceed.
5. Follow the request status; pending does not mean completed.

Accepted in-app deletion removes account access while sign-in removal is processed. When it completes, the profile name is replaced and selected personal fields, including email, phone number, and profile-photo references, are removed. Processing can remain pending while a required step is retried.

Some order, transaction, support or safety records may remain for reconciliation, dispute handling, fraud prevention or legal obligations.

Contact MOTI for details about records retained for your account. See the Privacy Policy for the current retention information.

You can send a request even if you have an open order, a Moti membership, or pending funds. Include that context so the team can review the next steps. In-app deletion may require outstanding obligations to be resolved before it can proceed.

Account deletion does not by itself confirm cancellation of an externally managed subscription. Open Moti Membership in Account to manage an active plan through its original billing store, or contact support if you cannot sign in.