Help for customers and vendors.

Quick answers for requests, offers, payments, vendor onboarding, and account support. Public support contacts are pending pilot approval.

What can I request on MOTI?

You can request spare parts, garage services, inspections, repairs, and other automotive help as MOTI expands. Add photos, voice notes, or vehicle details so vendors can quote accurately.

How do offers work?

Verified vendors respond to a request with price, availability, delivery or service terms, and notes. You compare offers before accepting the one that fits best.

Does MOTI still work without AI?

Yes. AI may help clarify intent or structure a request, but browsing offers, accepting offers, paying, tracking orders, and vendor responses must continue to work through manual flows.

How do vendors join?

Vendors use the MOTI Business app to create a business profile. An administrator must approve the profile before it can respond to assigned customer requests.

Who do I contact for support?

Pilot participants should use the escalation contact supplied by their onboarding administrator. Public email, phone, and live-chat channels are not configured yet.

How do I delete my account?

Open the MOTI app, go to account settings, choose delete account, and confirm. An external deletion channel still needs to be published for users who cannot sign in.