MOTIPreview the request flow

Account deletion

You can delete your MOTI account from inside the app. An external deletion channel must still be published before general release.

Delete your account in the app

  1. Open the MOTI app and sign in.
  2. Go to account settings.
  3. Select delete account.
  4. Choose a reason if prompted and confirm the deletion request.

If you cannot access the app

The public email or web form for an account deletion request is not configured yet. Pilot users should use the escalation contact supplied during onboarding. Publishing an unauthenticated deletion route is a launch requirement, not a completed feature.

What happens after deletion

The current backend deletes your Firebase login profile where possible, marks your user record as deleted, records deletion metadata, and anonymizes personal fields such as email, phone number, authentication UID, and profile image references.

Some anonymized records may remain where needed for order history, transaction reconciliation, dispute handling, fraud prevention, tax, accounting, or legal compliance. Once deletion is complete, your account cannot be restored.

Need help first?

If you are deleting your account because of an unresolved order, payment, or vendor issue, use the pilot escalation contact so the team can review the active marketplace record.